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Thayer Lodging Group Privacy Policy

This Privacy Policy was last updated on June 18, 2012.

Thayer Lodging Group Inc. (“TLG”, “we” or “our”), owns and operates the websites located at,;;;;;;;;; and (each a “Site” and collectively “the Sites”).

TLG respects and is committed to protecting the privacy of our users. To demonstrate our commitment to safeguarding your privacy, we have created this Privacy Policy to explain how we collect information about you through our sites and how we use such information. In order to fully understand our privacy practices, we encourage you to read this Privacy Policy. This Policy applies to information we collect about you on or through the Sites.

We strive to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of our Sites includes the gathering of certain types of information about Site users.

Information We Collect About You

This Privacy Policy covers the two types of information we gather on our Sites, personal and aggregated. The term “personal information” refers to data you voluntarily provide to us in connection with your use of our Sites and services that identify you and/or your company, including, for example, your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general, abstracted information regarding visitors and users of our Sites, including traffic patterns, number of visits to certain pages, visits from other websites or to third-party websites linked to our Sites, use of particular services or features on the Sites or on other websites reached through our Sites.

How We Use Your Personal Information

We take care to ensure that your personal information is not used in a manner that is unknown or disagreeable to you. You may wish to submit an information request about one of our hotels, participate in one of our promotions, or subscribe to our e-mail or postal lists. To facilitate your request, we may ask for certain necessary personal information. Should you provide it, we will only use it for the purpose specified on the information-gathering form.

Information collected on our Sites may be used to:

  • Create customer profiles
  • Register you as a hotel guest
  • Plan and purchase hotel accommodations
  • Enter your email in our promotions or sweepstakes
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of our Sites

All online forms will provide an opt-out button to allow you to choose not to participate in hotel lists and future online marketing. In deciding whether or not to join such lists, please note the hotel lists are only used for an individual hotel brand’s purposes or in joint promotions with a hotel brand partner. We do not sell, rent or share any of your personal information with any other third parties without your consent, nor do we use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe. You may either follow the directions to unsubscribe or send an email requesting removal of your information to .

How We Use Aggregated Information

We are constantly improving the Sites and adding new features and services. We monitor aggregated data regarding use of the Sites for marketing purposes and to study, improve and promote use of the Sites. In connection with such purposes, we may share aggregated data with third parties collectively and in an anonymous manner. Disclosure of aggregated data does not reveal personal information about individual Site users.

Secure Reservations

If you decide to make an online reservation on a Site, you will be linked to a reservation interface housed on the site of and operated by the specific hotel brand (such as Marriott, Hilton, Doubletree or Wyndham). While it appears that the reservation interface pages are part of our Site, the Booking Engine is in fact provided by each individual hotel brand, and the Privacy Policy at the hotel brand’s site governs the treatment of your personal information throughout the reservation process. For example, if you choose to book a hotel room on one of our Sites, you will be taken to that brand’s site, and your actions and the Privacy Policy on that brand’s site will govern the use of your personal information. Of course, our hotel brand partners are extremely concerned with protecting your privacy and ensuring the security of your personal information. Please review the Privacy Policy on the relevant hotel brand’s site before submitting your personal information.

Protecting your Information; Security

We want you to feel comfortable about using our Sites for your travel, so we have implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Sites are hosted in a secure environment. The Site servers/systems are configured with data encryption technologies and industry-standard firewalls. When you enter personal information, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Withdrawing Consent to Use or Changing your Personal Information

If, after permitting use of your personal information, you later decide that you no longer want to be included on our lists, or otherwise be contacted by TLG or the Sites, you do not want TLG to use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail to  or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

You may change or modify your personal information that is out of date or inaccurate by filling out a new form on the Site, or by going back to your confirmation email that your receive when registering on the Site and choosing the option to modify your information.

Exceptions to this Privacy Policy

Except as described in this Privacy Policy, we will not use or disclose your personal information, except to the extent we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of TLG, our hotel brands, our users, or others. In addition, if all or part of TLG is sold or merged into another entity, the information we have about you may be transferred to a third party as part of that transaction. We will take steps to assure that no personal information that is transferred will be used or shared in a manner inconsistent with this Privacy Policy without your consent. However, in the event of a sale or merger, your continued use of the Sites or any our services signifies your agreement to be bound by the privacy policy and other applicable terms of the subsequent owner.

Use of Cookies and Pixels

To enable features on the Sites, We may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Sites, keep track of information so that you do not have to re-enter it each time you visit our Sites, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of user.

In addition, we use transparent “gif” files (also called "pixels") to help manage online advertising. Ordinarily our advertising management partners provide the pixels. These files enable an advertising partner to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. Our advertising partners’ use of cookies and pixels is discussed below.

We use cookies and pixels to collect and maintain aggregate information about Site use. While in the process of browsing our Sites, you supply non-personal information, such as the type of destination you're exploring, which pages you view, etc. We use this aggregated data only in the ways explained in this Privacy Policy. We do not connect aggregated data to individuals’ names, addresses, or other identifying information.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to take advantage of some of the Sites’ features that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.

If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. In Internet Explorer 7, you can delete cookies by selecting “Tools”, “Delete browsing history” and clicking the “Delete Cookies” button. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

Third-Party Advertising and Links to Other Websites

Our site includes third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our Sites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative  offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

Children's Privacy & Parental Consent

This Site is not designed or intended for use by children under the age of 13. Should we become aware that we inadvertently acquired personal information or other data from users under the age of 13, we will delete the information as soon as possible.

Your Consent To This Privacy Policy

Use of the Sites constitutes your consent, as well as the consent of the company for whom you use the Sites and whose information you submit (if any), to the terms of this Privacy Policy, including the collection and use of your information by us, as described in this Privacy Policy. Please do not submit the personal information of other individuals unless you are authorized to do so.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this page. Changes will always be prospective, not retroactive. Should we make any material changes to this Privacy Policy that alter the use of your personal information, we will notify you of such change by email. In that email, you will be provided with the opportunity to have your information deleted from our database. If you have questions about this Privacy Policy or how we use your personal information, please contact us at .